Information We Collect
Account Information
When you create an account, we collect information such as your username, profile details, and avatar. If you sign in using phone OTP, we collect your phone number. We may also store optional fields you provide such as gender, age/date of birth, country code, verification status, and subscription type.
Connect Video Chat Data
For our Connect video chat feature, we process video/audio streams in real time and store session metadata such as session start/end times, duration, room identifiers, connection status, coin usage, and the matching preferences you choose to provide (for example gender preference and age range). We do not store your raw video/audio streams as recordings by default.
Gaming & Performance Data
We collect game progress and gameplay statistics such as scores, levels, wins/losses, tournament/event participation, and virtual coin transactions to provide gameplay features, leaderboards, challenges, events, and rewards.
Device & Technical Information
We collect technical and diagnostic information such as device type, operating system, app version, and app performance/debug logs to keep the app reliable and secure. When you connect to our services, our servers and service providers may also process network identifiers such as your IP address as part of normal internet communications, security, and abuse prevention.
Messaging & Social Data
We store chat messages and related metadata (such as timestamps, conversation membership, and read status) and friend connections/requests to provide real-time messaging and social features.
User Content & Uploads (Optional)
If you choose to upload content (for example, sending media/files in chat), we store the uploaded file in our storage and store a reference (URL/path) to it in our database. You control whether you submit this content.
Contacts (Optional)
If you grant contact permission, we may access your device contacts to help you find friends more easily. You can use the app without granting contact access.
Advertising Data (If Enabled)
If ads are enabled in your version of the app, we use Google AdMob/Google Mobile Ads to serve and measure ads (including rewarded ads). Google and its partners may collect or receive device identifiers (such as the Advertising ID on Android), approximate location derived from IP address, and other signals to provide and measure ads, and to help detect fraud/abuse. You can control ad personalization through your device settings where available.
How We Use Your Information
Connect Video Chat Services
We use your information to facilitate matching, establish and maintain video chat sessions, manage session duration, and process in-app coin usage related to Connect sessions.
Gaming & Entertainment
We use your data to provide game services, maintain your account, enable multiplayer functionality, manage tournaments/events/challenges, and deliver core gameplay features.
Social & Communication
We use messaging data to provide real-time chat, friend connections, group features, and social gaming experiences.
Analytics & Improvement
We analyze gameplay data, user behavior, and app performance to improve game balance, fix bugs, develop new features, and enhance the overall user experience.
Monetization & Advertising
We use data to manage virtual currency (coins) and rewards, and (if enabled) deliver ads and rewarded video opportunities for coin earnings. If paid features are enabled in your version of the app, purchase processing is handled through the applicable platform and providers.
Connect Video Chat Privacy
Video Chat Processing
Video and audio streams are processed in real time using our communications infrastructure (for example LiveKit/WebRTC). Streams are used to provide the live session. We do not store your raw video/audio streams as recordings by default.
Matching & Preferences
We use the preferences you choose to provide (such as gender preference and age range) to facilitate more relevant matches. These preferences are optional and are not required to use core gaming features.
Session Management
We store session metadata such as duration, connection status, room identifiers, and basic technical metrics (for example, latency) to operate and improve the service and to help prevent abuse.
Safety & Moderation
Users can report inappropriate behavior. We may review reports and associated metadata to investigate abuse, prevent fraud, and protect user safety.
Face Data & Age Assurance
What we collect
Fiktion's configured age-check policy uses Didit, MiVOLO, or both. When both are required, both checks must pass. These are selfie-based checks; this Fiktion flow does not request identity documents. Didit captures your selfie on its hosted page in a secure browser. For MiVOLO, the Fiktion app opens your camera after you consent, prepares a JPEG selfie, and sends it privately to our age-check service. Gallery uploads are not offered. The app temporarily holds the photo while preparing and sending it and attempts to remove its temporary capture files when that operation ends.
How it is used
We use these checks to decide whether you meet the 18+ requirement for Connect live video chat. Didit provides a hosted selfie age and liveness check. MiVOLO is an AI age estimate only: it can be inaccurate, does not check liveness or identity, and does not prove your exact age. We do not use selfies collected for these checks for advertising, behavioral profiling, account login, identification across sessions, or model training. Didit's processing is also described in the privacy information provided on its hosted page.
Sharing and storage
Didit selfies are processed on Didit's infrastructure under its privacy practices. Fiktion receives verification information such as the result, provider/session identifier, age-related decision information, and timestamps. MiVOLO selfies are transmitted to private Supabase storage and processed by a worker operated by Fiktion. The MiVOLO model runs on that worker; a selfie is not sent to Didit as an automatic fallback. These images are not publicly accessible. Fiktion retains limited verification records, including the decision, provider/session or attempt identifier, policy/model information, estimated age where applicable, and timestamps.
Retention
MiVOLO selfies are normally kept for up to 72 hours after upload. Automatic deletion is scheduled to begin after 48 hours, with cleanup retries intended to remove them within 72 hours. Storage or service outages can delay actual removal beyond that window. Successful verification proof and its associated decision record are retained for the lifetime of the account, unless removed sooner through account deletion. Failed or other unreferenced attempt records are scheduled for deletion after 30 days, and administrative policy-change metadata after 90 days. These records are separate from the selfie image. Didit's retention of selfies and other provider-side information is governed by its own privacy policy and the information you review before its hosted check.
User control
Age checking starts only when you choose to verify. You may use the rest of Fiktion without completing it, but Connect requires the current 18+ checks to pass. Before a MiVOLO camera capture, you must consent to the age estimate and temporary image processing; liveness is not checked. You can stop checking an attempt's status or leave the screen, but an already submitted photo may continue processing until completion or expiry. To request account deletion or ask about your verification data, use the app or contact connect@fiktion.llc.
Information Sharing & Disclosure
Service Providers
We use trusted service providers to operate the app. This includes Supabase (authentication, database, and storage), Twilio (delivery of phone one-time passwords for sign-in), communications infrastructure for video/audio (for example LiveKit/WebRTC), multiplayer infrastructure (for example Photon for certain real-time games/events), RevenueCat (in-app purchase and subscription management on top of Apple App Store and Google Play billing), Didit (a third-party identity-verification provider used for age assurance via a hosted selfie liveness check for users who request access to age-restricted features such as Connect video chat), and (if enabled) advertising partners such as Google AdMob/Google Mobile Ads. These providers process data on our behalf to deliver the services and are bound by their own privacy practices and our agreements with them.
Legal Requirements
We may disclose your information if required by law, to protect our rights, prevent fraud, ensure user safety, or respond to valid legal requests from law enforcement.
User Safety
We may share information to prevent harm, investigate violations of our terms, or protect the safety of our users and the community.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security & Protection
Encryption & Security
We use industry-standard safeguards such as encryption in transit (TLS), access controls, and security monitoring designed to protect your information.
Account Security
You are responsible for maintaining the confidentiality of your account. We recommend using strong passwords, enabling two-factor authentication when available, and not sharing your account credentials.
Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and protect user safety. We do not store raw video/audio streams as recordings by default. If you request deletion, we will delete or de-identify personal data within a reasonable timeframe where feasible, but we may retain certain records (including fraud/safety logs and backups) where required or permitted by law.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. Certain features (such as video chat) may require additional age restrictions and/or age verification. If we become aware that we collected personal information from a child under 13, we will take steps to delete it.
Your Rights & Choices
Access & Control
You have the right to access, update, or delete your personal information. You can modify most information through your account settings or by contacting our support team.
Data Portability
You may request a copy of your personal data in a structured, machine-readable format. We will respond within a reasonable timeframe, subject to verification and applicable law.
Marketing Preferences
If we send you promotional communications, you can opt out using the instructions provided in that communication or through in-app settings where available.
Connect Preferences
You can control your Connect video chat preferences, including who can match with you, session duration, and privacy settings through the app's Connect settings.
Account Deletion
You may request deletion of your account through the app (if available) or by contacting us. Account deletion is intended to remove your personal data, but some information may be retained where required for legal compliance, fraud prevention, security, and safety.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
Email: connect@fiktion.llc
Address: Fiktion LLC, 2810 N Church St, Wilmington, DE 19802, USA